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NATURE
OF INTERFACE BETWEEN COMMUNITY AND POLICE
The
community requires various types of police service which can be
broadly divided into the following two categories:-
1.
Emergency service.
2.
Non-emergency service.
Emergency
service is required are generally when crimes have occurred or there
is
urgent
need of the police to intervene for preventing breach of peace or
social disorder.
Generally
telephone calls are made to the police control room or directly to
the concerned
police
station and in
Chandigarh
the response time to telephone calls made to 100
number
is 3 to 5 minutes. The police control room has well equipped fleet
of 65 vehicles
including
30 gypsies and 35 motorcycles which are strategically pre-positioned
at various locations in the city. Whenever a 'spot' is reported i.e.
there is a call for police service, the
PCR
operator flashes wireless message to the nearest PCR vehicle which
reaches at the
place
of occurrence with the stipulated time. Depending upon the situation
some times several PCR vehicles are pressed into service. At the
same time the PCR informs the
concerned
police stations and directs them to send the reporting officer who
is an officer of
the
rank of assistant sub-inspector / sub-inspector available in the
police station round the
clock
for responding to the emergencies. The Chandigarh PCR handles about
70,000
spots
in an year.
Non-emergency
interaction of the citizens with the police involves various
interactions
which
could be passport verifications, redressal of grievances,
verifications of arms
license,
service verifications, marriage verifications, license
verifications, permissions for
use
of loud speakers, NOC for crackers licenses etc. This non-emergency
service occurs
at
two levels :-
1.
At police station level.
2.
At police headquarter level.
All
the requests for provision of non-emergency services as detailed
above are received
for
process at police headquarters and in all cases reports are sought
from the concerned
police
stations. After reports of concerned police station are received the
services are
provided
to the concerned citizens. Broad categorization of the nature of
interface could be as under:-
-
Emergency
interface would include responses to calls for police service.
-
Registration
of FIRs and investigation of crimes also falls under the
emergency interface. It is handled at police station level and
also at police headquarters.
-
Demand
for services This would include:-
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Passport verifications
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Issues of police clearance certificate
(PCC).
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Passport enquires.
-
Redressal of complaint / grievances.
-
NOC for stolen vehicles.
-
Service verification.
-
Arms license verification.
-
NOC for crackers license.
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Permission for dharnas / rallies / possessions etc.
-
Permission for use of loud speakers.
-
Marriage verifications.
-
Verification of liquor license etc.
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Registration of foreigners, visa extension, exits permits.
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Information about the foreigners in hotels and guesthouses in
form 'C'.
-
Booking of police band.
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