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The
existing Public Grievances Cell is hereby re-designated as the
Community Relations Unit (CRU). Inspector incharge PG Cell would now
be designated as the Inspector incharge Community Relations Unit.
The CRU would have a nodal role in implementing
and
monitoring community policing projects by the field units. Apart
from redressing community grievances the following would be the main
duties of the CRU:-
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Monitoring
the implementation of neighbourhood watch scheme by the police
stations.
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Monitoring
the effectiveness of police-public interactions.
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Monitoring
door-to-door visit by beat staff.
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Monitoring
special measures taken for the senior citizens.
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Redressal
of public grievances.
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Monitoring
verifications of servants/tenants/migrants.
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Monitoring
the working of community relations officer (CRO) posted in the
police
stations.
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Monitoring
the functioning of the community liaison groups (CLGs).
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Monitoring
the involvement of voluntary/ non-governmental organizations by
the
police
stations for conducting social works.
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Coordinating
the work of passport window public window, verification window,
foreigners
window and miscellaneous window.
The
Inspector/incharge Community Relations Unit would work under the
supervision of Senior Superintendent of Police, UT,
Chandigarh
. The respective branches of the window system dealing with the
office work would continue to work under the existing supervision
structure i.e. under the direct supervision of DSP/CID and the
overall supervision of
SSP/UT.
Community
Relation Officers
One officer of the rank of SI/ASI is to be designated as Community
Relations Officer in each police stations. This official would have
a minimum tenure of two years in the police stations and unless
there is specific complaint against him/her or he/she is not
performing upto the expected standard the official shall not be
posted out of the police station. The CRO shall not be assigned any
other work except in emergency and he shall be free for attending to
police community interface. The concerned SHO/SDPO would purpose the
name of CRO which would be approved by the SSP/UT. The following
shall be the role and
duties
of the CROs:-
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Supervision
of neighbourhood watch scheme.
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Organization
of police public meetings.
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Supervision
of door-to-door visit by beat officers.
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Supervision
of community liaison groups.
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Supervising
the special measures for senior citizens.
Community
Liaison Groups
One
community liaison group (CLG) shall be set up in each police station
and would have the following features:-
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It should comprise representatives of all sections of society.
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The
members should be bipartisan, non-controversial and without any
criminal
antecedents.
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The
number of members of CLG shall not exceed 30 and shall be
between 25 to 30.
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SHOs
would hold monthly meetings with the CLGs, SDPOs would interact
on
quarterly
basis, SSP on six monthly basis and the undersigned annually.
The
CLG shall be constituted by the respective SHOs and a detailed list
of members of CLG of each police station shall be put up by SHO
through the SDPOs and SSP to the undersigned. The list of members of
CLGs shall be approved by the undersigned. The following will be the
role of the members of CLG:-
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Disseminating information about the crime pattern to the
citizens.
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Helping
the police in investigation and law & order matters.
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Motivating
the citizens for installing home security devices.
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Verifying
servants/tenants and migrants.
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Conducting
volunteer work.
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Providing
assistance in crime prevention.
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Identifying
the problems of the community and suggesting measures for their
solutions.
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Request
for police help in noncriminal matter can be processed by the
CLG and they can render assistance to the citizens in solving
their problems.
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Providing
regular feed back to the police about its functioning and
suggesting
measures
for improvement in police functioning.
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