ISO Certification for Police Stations  

With the objective of achieving excellence in delivery of police services to the citizens and to ensure transparency and accountability in the functioning of its units, Chandigarh Police embarked upon the process of obtaining ISO 9001:2000 certification for its police stations in the year of 2007. The aim is that by standardizing the functioning of the police stations, we can ensure quick delivery of services, speedy investigation, time bound disposal of complaints and transparency and accountability. In order to maintain the Quality Management System a proper documentation structure is evolved consisting of Quality Manual, Procedure Manual, Standard Operating Instructions Manuals, Records, Forms, Documents, Plans etc.  which determine as to how the quality service is to be provided to get the  work done of desired quality  and also to specify the do’s and don’ts  regarding what   type of work is to be done.

Chandigarh Police has adopted Quality Policy  on 02.05.07 for its all police stations and achieved a major success  on 28-03-2008 by getting the ISO-9001:2000 certification for its 100% Police Stations. Chandigarh Police is the only state in the world where 100% police stations are ISO-9001:2000 certified.

The most important component of the ISO-9001: 2000 philosophy is the citizen feed back which determines our efficiency. The citizens who came in contact with the Chandigarh Police force for various reasons are able to give their feed back and suggestions for improvement on the following points of  the services provided to them:-  

·                 Ability of Police to deal with crime incidents/ situations

·                 Effectiveness in crime prevention

·                 Time response in providing  service

·                 Reliability of Police Service

·                 Handling of Public complaints/ grievances/ suggestions

·                 Effectiveness of intelligence services

·                 Quality of security arrangements

·                 Quality of verification activities

·                 Attitude of police

·                 Professionalism

Benefits  

The benefits gained by the Chandigarh Police by attaining the ISO-9001: 2000 Certification are as follows:-  

·        Enhancement in image of the Organization

·        Systems orientation and Improved work culture

·        Independent Third party audit and Certification against an internationally recognized quality standard

·        Increased transparent working

·        Enhanced customer confidence

·        Overall performance improvement through departmental objectives.

·        Improvement in Productivity & Quality

·        Focused human resource development and enhanced employee involvement

·        Reduction in customer complaints

·        Feed back mechanism to determine the performance and to bring transparency and accountability in the system.

 The underlying philosophy for adoption of ISO certification lies in the commitment of Chandigarh Police to deliver same service at all times to all people irrespective of their sex, colour and financial status.